ORDERS & PAYMENTS

Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!

How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the SIZE CHART  here. 

Do you offer made-to-order service?
We are a ready to wear brand. Our garments are completely stitched and the size chart is displayed on each individual product page. We encourage you to do minor alterations at your end. However, in case you need your outfit to be customised as per your exact measurement, please get in touch with our customer care by email care@amishakotharilabel.com  or WhatsApp: +91 98333 79838 . A customisation charge may apply, on a case to case basis. 

Can I cancel my order?
No, unfortunately orders once placed cannot be cancelled. 

What do I do if my order is received in a damaged condition?
If your package has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered; please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

What are the online payment options available on your website?
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases in India, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

Do you provide Cash on Delivery (COD) service?
NO, we do not provide Cash on Delivery services.  

My transaction failed, I received a payment gateway error message Please help.
Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.

How secure is my payment information on your website?

• To enhance security of your payment data, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, do we have access to, or store, your complete card account information. For more details on this please refer our Privacy Policy HERE. 

• For greater security, we have enabled our systems for Verified by VISA and Mastercard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, we do not capture any such passwords and you enter this directly into a bank secure system.

• It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.

• At times the bank payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.

• Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer.